Sales Assistant / Bike Mechanic at Giant Sunshine Coast

About Giant Sunshine Coast

Giant Sunshine Coast is the leading retailer for high-quality bicycles and cycling gear, serving the active community of the region. As part of the globally recognized Giant brand, we are committed to exceptional customer satisfaction, innovation, and promoting the benefits of cycling. We're looking for an enthusiastic new team member to join our key location in Mooloolaba, QLD.

The Opportunity: Sales Assistant / Bike Mechanic

We are seeking a versatile Sales Assistant / Bike Mechanic to join our team. We are flexible and open to hiring on a Part-Time or Full-Time basis, depending on the successful candidate's preference and experience.

This role combines expert customer interaction and sales with essential technical support. Your primary focus will be delivering outstanding sales service, but you will also use your mechanical skills for essential assembly and basic maintenance.

What You'll Be Doing (Key Responsibilities)

Focus: Retail & Customer Experience

• Drive Sales: Assist customers with product selection, purchasing, and all inquiries in a friendly, engaging, and knowledgeable manner.
• Be the Cycling Expert: Provide guidance and recommendations on bicycle parts, accessories, and cycling gear, confidently converting interest into sales.
• Store Presentation: Restock and organise store displays to maintain a visually appealing and professionally presented retail environment.
• Operational Excellence: Process customer payments, handle transactions accurately, and ensure the store adheres to all health, safety, and security protocols.

Secondary Focus: Technical Support

• Essential Assembly: Perform new bike building and assembly to manufacturer standards.
• Quick Fixes: Perform routine maintenance and diagnose/address common bicycle problems (e.g., punctures, basic gear adjustments) to support the workshop team.

What We're Looking For

We are prioritizing candidates with a strong sales background and passion for service:

• Proven Sales Experience: Prior experience in a sales or customer service role is essential, ideally within the cycling, sports, or outdoor retail industry.
• Technical Advantage: Basic technical expertise in bicycle mechanics is required, including the ability to confidently assemble new bikes and handle common repairs. Full technical certification is desirable but not essential.
• Customer-First Mindset: Strong customer service orientation, with excellent communication and interpersonal skills.
• Passion for Cycling: A genuine passion for and understanding of bicycle technology, parts, and accessories is a must.
• Team Player: Ability to work independently as well as collaboratively within a team environment.
• Availability: Flexible approach to working hours, including a requirement to work at least one day on the weekend (Saturday or Sunday).

Why Join Giant Sunshine Coast?

We offer a supportive, inclusive environment where your enthusiasm will be rewarded with competitive remuneration, generous staff discounts on the latest gear, and opportunities for career development and progression.

Apply now to turn your love for bikes into a rewarding career in sales and service!